About Toowoomba Holden & HSV

Hours of Operation (SALES):

Monday - Friday:

8:00am - 6:00pm

Saturday:

8:30am - 4:00pm

Toowoomba Holden & HSV is 100% privately and locally owned and operated by Mark and Tracey Crampton. Since May of 1993, Mark, Tracey and their staff have restructured the dealership to become one of the largest and most successful provincial dealers in Australia, selling in the vicinity of 1800 new and used cars per year. Originally Toowoomba Holden & HSV employed just 45 staff. This has now increased to over 90 employees in sales, service, finance and insurance, parts and administration.

Mark Crampton has been part of the automotive industry for over 25 years and has been actively involved in a number of committees including, Chairman of the Queensland Provincial Holden Dealer Group, member of Holden's Forward Product and National Marketing Committees and was recently elected as Chairman of the Australian Holden Dealer Council.

At Toowoomba Holden & HSV our approach to service excellence and customer satisfaction is consistent with our primary goal to build a successful business based on customer loyalty. To achieve this we seek to provide alternative avenues for feedback, ensuring that customers can communicate in a way that best meets their needs. All customer comments are highly valued, fed back into our quality management system and used to improve personal and operational performance. In response to customer comments in the last 12 months a large diversity of actions have been taken including on-going customer service training, focus on listening skills, drive-in under-cover service reception, production of a Service Information Card and improvements to our customer counter and waiting areas.

Toowoomba Holden & HSV has received numerous awards including becoming Holden Grand Masters in 1994, 1995, 1996, 1997, 1998, 2001, 2002 and 2004. Holden Grand Masters is a national award given to only the highest performing dealers, based on operational excellence in sales and service performance and customer satisfaction.

Plans are currently underway to develop new sites and to expand the Toowoomba Holden & HSV dealership in order to provide customers with an even more modern, accessible and technically advanced facility.

So whether you are in the market for a private or fleet vehicle, need advice on leases, insurance, require spare parts or just need your car to be serviced then contact our experienced Toowoomba Holden & HSV team.

Our dealership is located on the corner of James and Hume Streets, Toowoomba. Click here to contact us.